PCS Support

Request Product Support

Please fill out this form completely. Incomplete forms or an invalid E-mail address will prevent us from properly handling your support request. Fields in yellow are required.

Name:

Company Name:
If you use your sytem at home, enter "home" into the company name field.

E-Mail address:
(required)
Mailing address:

Street:

City:
State/Province:
Postal Code:
Country:

Contact Phone:

Serial Number:

If you do not know your serial number please provide the "Part No." from the first disk of the product you are requesting help for. If this is a request for support for a demonstration version of a PCS product please put "DEMO" as the serial number. If the support request is on the Secure Electronic Ordering System, Please enter "Secure" in the Serial Number field.

Pick the product you would like to receive the help on:

Request Urgency:

Problem Category:

OS/2 Version:

OS/2 Warp Fixpacks (patches) installed:

Number of processors in your system:

Enter a description of the problem you are experiencing:

If you are reporting a problem you must provide a copy of your CONFIG.SYS here:

(You can use the E.EXE editor (OS/2 System Editor) if it is installed on your system to copy the config.sys to the clipboard and paste the contents into the following field)

Read the Technical Support Terms below then select the appropriate response below the terms.

Technical Support Request Terms

YOU ACKNOWLEDGE THAT BY MAKING THIS REQUEST FOR THE TECHNICAL SUPPORT FOR THE PRODUCT YOU HAVE SPECIFIED THAT PCS MAY USE THE QUESTION YOU HAVE PROVIDED, AND ANY ANSWER PROVIDED, AT THE DISCRETION OF PCS, IN THE PCS PRODUCT'S FREQUENTLY ASKED QUESTIONS DOCUMENT, BOTH IN HTML AND IPF FORMAT. YOU FURTHER ACKNOWLEDGE THAT ANY INFORMATION YOU RECEIVE FROM PCS WILL BE CONSIDERED CONFIDENTIAL AND MAY NOT BE DISTRIBUTED WITHOUT WRITTEN PERMISSION OF PCS.

YOU FURTHER ACKNOWEDGE THAT YOU HAVE A VALID LICENSE OF THE PCS PRODUCT YOU ARE REQUESTING TECHNICAL SUPPORT ON, OR ARE USING A DEMONSTRATION VERSION OF THE PCS PRODUCT AND HAVE NOT EXCEEDED THE TRIAL USAGE PERIOD.

YOU FURTHER ACKNOWLEDGE THAT YOU WILL ABIDE BY THE ORIGINAL LICENSE AGREEMENT INCLUDING, BUT NOT LIMITED TO, NOT HOLDING PCS OR ANY REPRESENTATIVE OF PCS LIABLE FOR ANY DAMAGES OR LOSS RESULTING FROM THE USE OR MISUSE OF EITHER THE INFORMATION PROVIDED OR THE RESULTING CHANGES TO ANY SOFTWARE AS A RESULT OF USING THE INFORMATION PROVIDED BY PCS TECHNCIAL SUPPORT.

IF YOU DO NOT AGREE WITH THESE TERMS PLEASE PRESS THE "I DO NOT ACCEPT" BUTTON. PLEASE NOTE THAT SELECTING "I DO NOT ACCEPT" WILL PREVENT YOU FROM RECEIVING TECHNICAL SUPPORT.